What is this Customer Privacy Policy For?

This is the customer privacy notice for SENSEi Netforte Limited (trading as SENSEi IoT). 

We respect your privacy and are determined to protect your personal data. The purpose of this privacy notice is to tell you what to expect us to do with your personal information.

Contact details

Telephone:     +44 (0) 330 3413 123

Email:              privacy@sensei-iot.com

What information we collect, use, and why

We collect or use the following information to provide and improve products and services for clients:

·   Names and contact details

·   Addresses

·   Gender

·   Pronoun preferences

·   Occupation

·   Third party information (such as family members or other relevant parties)

·   Payment details (including card or bank information for transfers and direct debits)

·   Transaction data (including details about payments to and from you and details of products and services you have purchased)

·   Usage data (including information about how you interact with and use our website, products and services)

·   Information relating to compliments or complaints

·   Video recordings

·   Audio recordings (eg calls)

·   Records of meetings and decisions

·   Account access information

·   Website user information

We collect or use the following personal information for the operation of client or customer accounts:

·   Names and contact details

·   Addresses

·   Purchase or service history

·   Account information, including registration details

·   Marketing preferences

We collect or use the following personal information for information updates or marketing purposes:

·   Names and contact details

·   Addresses

·   Profile information

·   Marketing preferences

·   Purchase or account history

·   Website and app user journey information

We collect or use the following personal information for dealing with queries, complaints or claims:

·   Names and contact details

·   Address

·   Payment details

·   Account information

·   Purchase or service history

·   Photographs

·   Relevant information from previous investigations

·   Customer or client accounts and records

·   Financial transaction information

·   Correspondence

·   Location data

Lawful bases and data protection rights

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

Which lawful basis we rely on may affect your data protection rights which are in brief set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

·   Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. You can read more about this right here.

·   Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. You can read more about this right here.

·   Your right to erasure - You have the right to ask us to delete your personal information. You can read more about this right here.

·   Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. You can read more about this right here.

·   Your right to object to processing - You have the right to object to the processing of your personal data. You can read more about this right here.

·   Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. You can read more about this right here.

·   Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. You can read more about this right here.

If you make a request, we must respond to you without undue delay and in any event within one month.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

Our lawful bases for the collection and use of your data

Our lawful bases for collecting or using personal information to provide and improve products and services for clients are:

·   Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

·   Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

·   Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:

o  We collect personal information in the interest of conducting and managing our business to enable us to give you the best service/products and the most secure experience.

Our lawful bases for collecting or using personal information for the operation of client or customer accounts are:

·   Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

·   Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

Our lawful bases for collecting or using personal information for information updates or marketing purposes are:

·   Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

• Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

·   Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:

o  We collect personal information in the interest of conducting and managing our business to enable us to make you aware of product updates, new products and additional services we can offer.

Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:

·   Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

·   Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

Please note: Where our lawful basis for collecting or using personal information is Legitimate Interest, we make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law).

Where we get personal information from

·   Directly from you

·   Market research organisations

·   Suppliers and service providers

·   Third parties:

o  Channel partners and introducers

How long we keep information

For information on how long we keep personal information, see our retention schedule at www.sensei-iot.com/data-retention-policy

Who we share information with

We may have to share your personal data with the parties set out below for the purposes detailed above. Others we may share personal information with are:

·   Suppliers and service providers

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:           

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

Changes to this Notice and your duty to inform us of changes

This version 2.0 was last updated and issued on 23rd July 2024.

Please keep us informed if your personal data changes during your relationship with us. It is important that the personal data we hold about you is accurate and current.